Push Pay FAQ

• Manage Your Profile
  1. Launch Pushpay.
  2. Follow the prompts to log into your profile. If you’re unsure of how to log in using your mobile number, see here for instructions.
  3. On the homepage, click on your name in the top right corner, and select “Edit my profile” to access & update your profile details.
• How to Set or Reset Your Password
  1. Go to Pushpay’s Password Reset page.
  2. Enter your email address and click “Next.”
  3. Enter the Security code you receive, click “Sign in,” and you will be logged into your account immediately. No password needed!
• How does Pushpay keep my information secure?

  Pushpay has been built with security at its core. Our primary concern is ensuring all data is kept safe and our systems remain robust, reliable, and usable.
  
  To learn more about Pushpay’s security, privacy, and fraud prevention features please visit this link.

• How do I edit the frequency of my recurring gift?

  To edit the details of your recurring gift, please see instructions here

• How do I get a IRS compliant contribution statements?

  The Episcopal Diocese of San Diego sends a contribution receipt to your registered email shortly after a gift is given.

  It is a good idea to confirm your personal details in your Pushpay profile to make it easier for EDSD to provide receipts for contributions you have made.

  For your convenience, however:

  • You will be sent a receipt to the email address you provided during the donation process after every successful donation.
  • You can view giving history associated with your account here.

  Note: Your giving history that is available through the Pushpay login portal does not meet IRS requirements for verification of tax-deductible contributions. You must use the statement provided by EDSD in order to claim your deductions.

• Can I access my Giving Statements online?

  You can access all your giving statements associated with your account by logging in here.

  Click here for more instructions.